Aged Care Consultations

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A consortium consisting of the University of Queensland Centre for Health Services Research (UQ CHSR), the Aged Care Industry Information Technology Council (ACIITC) and PricewaterhouseCoopers (PwC) has been engaged by the Australian Government Department of Health (the Department) to assist in the development of Star Ratings for residential aged care services in Australia.

Star Ratings will help senior Australians and their families to compare services to make informed choices on care options.

Star Ratings will be published on My Aged Care by the end of 2022. Residential aged care services will have an overall star rating, as well as against 4 sub-categories:

  • 5 quality indicators
  • service compliance ratings
  • consumer experience
  • staff minutes of care.

The development of Star Ratings will be informed by evidence and consultations which will engage stakeholders and consumers via a co-design process. It will allow senior Australians to contribute their experiences and suggestions to the development of Star Ratings for residential aged care in Australia.

The consortium will conduct an evidence review, which will investigate the existing and publicly accessible rating systems of Residential Aged Care Facilities (RACFs) in OECD countries. The review will explore both international peer-reviewed and grey literature. The findings of the evidence review will feed into a round of consultation activities across the aged care sector.

Find out more about Star Ratings.

Contacts for the Star Ratings project

If you have any questions or would like to participate in consultations, please contact the project team via 

Page updated: 16 November 2021